Home2 Suites by Hilton Charlotte University Research Park

We stayed for one night. The room was nice and spacious with a bedroom separate from the living room and kitchen and had two entrances to the bathroom. Ashlee at the front desk was excellent. We had an question with our bill which was quickly resolved. She even took the time to ask about our stay and anything that could be better next time. She also gave suggestions about things to do around town.

Due to Cammie "the manager" I give this hotel 1 star. My family and I drove 4 hours from Atlanta, GA to this hotel. We arrived at the hotel at 10pm at night only to be told that our reservation was cancelled. Before we departed from Atlanta, I called the hotel to explain that the card that I had used to book the room needed to be changed due to my bank closing the card due to a suspicious charge that was charged on my card. I spoke with Cammie "the manager" who also mentioned that she had tried to charge the card and it was declined and she had attempted to contact me about the card. I explained that I did receive her message and that I would use a new card. I gave her the new card information and she told me that everything went through. She stated that the hotel was almost completely booked, she knew I was a Hilton's family and friends rate and I needed to make sure that I had the card on me when I arrived. She repeated this to me several times, which I though was strange. I reassured her that I would and I told her that we would be arriving later that night. Only to arrive, and to be told that our reservation was cancelled. The front desk worker called Cammie "the manger" on the phone at the hotel and and she told us that Cammie "the manager" said that the hotel was completely booked and that we could try one of the other hotels around or we could go online to find another hotel who would accept the Hilton's family and friends rate. I made this reservation three months in advance and I researched hotels before I decided to stay at this hotel. I was highly disappointed in the way this was handled by Cammie "the manager." This was handled very poorly, and I was very upset, but I did not show out at the Hotel. I tried to act in a professional manager in front of my kids only to try to answer their questions about why we did not have a room. Cammie "the manager" needs to do better and needs to stop giving away rooms (I assume because guests have the "Hilton friends and family rate). My family and I were able to find another room at another hotel but we weren't able to book with the Hilton's friend and family rate.

This is a complaint for this hotel Home2 Suites By Hilton - Charlotte University Research Park, Charlotte, NC. I booked two rooms for my family for Nov 25-26, 2023. When they checked in, the front desk agent said we only had 1 reservation for 1 room. After A LOT of argument, he was able to find the SECOND reservation (both reserved rooms are supposed to be fully furnished suites). After checking in, one of the rooms was missing cups, plates, and bowls in the kitchen area. In Room 412, both of the sinks (kitchen and bathroom) were clogged and my parents were not able to unclog it. There was no soap or any toiletries in the room either. In the other room (Room 421), there weren't toiletries or soap or body wash. My brother went to complain about these issues, but the front desk guy just said he was the only one working and sometimes the cleaning staff do not refill anything. My father wanted to complain more but it was past 1AM so everyone just went to sleep. The next day, my brother requested soap and body wash for his suite/room because he assumed other staff and cleaners were there. But he didn't receive anything. The room service cleaners in the hall of their floor ignored my brother when he requested for soap. Then when he asked again, they were rude and said NO. It's a pity and pathetic that they allowed a Hilton-brand hotel to be run down like this. I will NOT be making any more reservations at THIS location in the future! And I do NOT recommend anyone to stay here, ever!

Our company previously used this hotel to host visiting employees. However, in the last three years, there's been a notable decline in quality. Despite an initially appealing structure, the owners slashed rates, attracting a clientele that doesn't respect the property or management. Maintenance is lacking, with deteriorating items left unaddressed. The lax enforcement of the no-smoking policy and poor response to reported violations is concerning. Attached are images from a recent stay, highlighting issues encountered by several employees: malfunctioning amenities and poorly maintained rooms. Sadly, due to neglect from management, we've decided to cease using this hotel. Frankly, it's reached a state that's downright gross, and I strongly suggest exploring alternative accommodations.

Utterly disappointed. Location is great for UNC-C. Room was obviously smoker with a deodorizer cover. Lighting didn't work. Missing items. Loud heat/ac. Oh yea, and door didn't lock-didn't know until next day. Property offered to move us after 10 pm on 1st night but didnt since spouse was using a cane-inconvenient. Slight discount for one night but no response since. Breakfast, not impressed. Won't go back.